Utilities - Water, Gas, Electricity, Telephone

Many local laws and courts have been affected by COVID-19. Please use the search for legal help tool to find a legal aid organization or self help center near you for accurate information and more support.

Most Frequently Viewed Resources

Read about where to file your lawsuit or case. Information on jurisdiction and venue.

If you cannot afford the filing fee or other court costs, you may qualify to have these fees and costs waived by the court.

This section will give you general guidelines for how to best prepare yourself for court.

Whatever the reason, you have the right to represent yourself, to be your own lawyer in all cases in California.

The Constitution; Executive and Administrative Laws; County, Appellate, Supreme Court, and Federal Districts; State Legislation; and Legal Guides.

The comprehensive guide to making purchases and dealing with companies.

The California Public Utilities Commission (CPUC) regulates privately owned California utilities that provide energy, water, and telecommunications services. If you have a question or complaint concerning one of these utility providers, help is available through the Consumer Affairs Branch (CAB).

What to do when your provider sneaks in fees to your bill.

Were your services shut off? Interested in surcharges and taxes on your bill?

Alphabetical Listing of Resources

How do prepaid phone cards work? Where can I buy a card? Common fees and charges. Avoiding fraud.

This guide offers suggestions to help you get results when you have a problem with the purchase of goods or services. It explains the proper way to make a complaint, and also discusses using government agencies, consumer groups, lawyers and small claims court. A sample complaint letter and a list of compliant-handling agencies are included.

A step-by-step guide to your options: disputes, complaints, and payment plans.

"Slamming" is when your long distance service is switched without your permission.

Put your name on the registry, what you should expect when you register, and how to deal with unwanted telemarketing calls.

A "utility allowance" is an amount federally subsidized tenants receive to help pay for reasonable utility bills.