What To Do if You're Billed for Things You Never Got, or You Get Unordered Products

Did you order something that didn't arrive? A company can't make you wait forever. If something didn't arrive or you didn't accept it, and the company won't refund your money, dispute the charges. And, if products show up that you never ordered? You don’t have to pay for them. Federal laws protect you.

• Your Rights When You Shop by Mail, Online, or by Phone
• Disputing Credit and Debit Card Charges
• Your Rights When You Get Unordered Merchandise
• Avoiding Shopping Hassles
• Report Problems