Maintenance and Repairs

If you have a problem

Most consumers have a positive experience getting vehicle maintenance and repairs. But if you have issues with an auto shop and can’t resolve them with the shop's management, you have options:

• File a complaint. We’ll look into the issue and help mediate a resolution.

• Request a no-cost collision repair inspection. Most collision repairs are hidden by the vehicle's panels. This makes it hard to tell if the work was done right or done at all. If you have concerns about your vehicle's collision repairs, we can help. Our Auto Body Inspection Program can check the repairs to ensure the safety of your vehicle.

• Get financial help with emissions repairs. Our Consumer Assistance Program offers repair assistance if your vehicle fails Smog Check. You can also retire your vehicle, even if it passes Smog Check. You and your vehicle must meet eligibility requirements to participate.