FDIC Information and Support Center

The FDIC Information and Support Center allows users with inquires or complaints about financial institutions, bank failures, or deposit insurance coverage to open cases with the FDIC for assistance and resolution.

Registered Users Can:

• Submit a question, deposit insurance coverage inquiry, or complaint against an FDIC-insured institution.
• Submit requests regarding lien releases, borrower questions and other issues surrounding a bank failure.
• Note: If you are a depositor or creditor of a failed bank, please register with the Failed Bank Customer Service Center (FBCSC) to view your insurance determination, change mailing addresses, submit documentation, submit a creditor claim or ask a question.
• Securely exchange documents and responses in order to protect your personal information.
• Log-in to check on the status of your cases.

Guest Users Can:

• Submit a question, deposit insurance coverage inquiry, or complaint against an FDIC-insured institution.

Deposit Insurance Misrepresentation:

• Submit a question or concern whether a person or entity has made false or misleading representations about the existence of deposit insurance by misusing the name or logo of the FDIC or whether a person or entity has made other misrepresentations about the existence, extent or manner of deposit insurance.

Contact the Ombudsman:

• When you have a concern, a question, or a complaint about FDIC regulatory, resolution, receivership, or asset disposition activities.

Questions or problems: Please contact the FDIC Contact Center at 1-877-ASK-FDIC (877-275-3342), per the times listed below.

As a Registered User, you may submit a request, inquiry, or complaint about a financial institution, or deposit insurance coverage. In addition, you may request a lien release or submit borrower questions.