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LawHelpCA.org uses use LiveChatInc to directly communicate with users browsing the site. LawHelpCA.org makes every effort to preserve the privacy of its site's users. There are, however, instances in which information obtained during chats is temporarily preserved in order to provide the best quality chat service. LawHelpCA.org will retain copies of transcripts for one year for quality assurance purposes. These transcripts are reviewed by attorneys who monitor chat quality.
Live Chat employs cookies to define user sessions, which allows for the collection of important data about whether a user is a returning visitor. Live Chat will collect data about a user's geographic location and include this estimate on the transcripts. Live Chat will also track the website that referred the user to LawHelpCA, the pages a user has visited, and whether they are a returning visitor, although this data is not fully recorded in the transcript. As an externally hosted service, LiveChatInc also reserves the right to control data that comes through their service for their own purposes and retain that data indefinitely. For more information about LiveChatInc, please visit their website.
LawHelpCA.org uses use Google Analytics to gather usage statistics. LawHelpCA.org will use the information gathered to improve web services for its users. Google Analytics employs cookies to define user sessions, which allows for the collection of important data about how our users are using the site. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to the LawHelpCA.org website domain(s), and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on the LawHelpCa.org website. According to Google, the data collected cannot be altered or retrieved by services from other domains. If you choose, you can opt out by turning off cookies in the preferences settings in your browser. For more information on Google Analytics, please visit Google's website.