Warning: Self-Help Resources are NOT legal advice and may not apply to your case. Please talk to a lawyer about the facts of your case.
There are 93 resources
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2011 Consumer Action Handbook
(Separate Website)
Includes how to be a savvy consumer, how to file a complaint, and the consumer assistance directory.
By: United States General Services Administration
A Few Facts About Life Insurance
(Separate Website)
How to Get the Coverage you Really Need
By: Consumer Action
Read this in:
Spanish / Español
A to Z Guide to Credit Cards
(Separate Website)
This guide explains how credit cards work, how credit card offers are made, how to deal with debt, how to resolve credit card disputes, and other credit card basics.
By: California Department of Consumer Affairs
ADA Business Brief: Assistance at Gas Stations
(Separate Website)
By: U.S. Department of Justice - Civil Rights Division
ADA Business Brief: Restriping Parking Lots
(Separate Website)
By: U.S. Department of Justice - Civil Rights Division
ADA Business Brief: Service Animals
(Separate Website)
By: U.S. Department of Justice - Civil Rights Division
Advice for Consumers on the 2010 Credit CARD Act Protections
(Separate Website)
The new Credit CARD Act protects consumers against some of the worst abuses by credit card lenders.
By: National Consumer Law Center
Appeals and Complaints with Licensing
(Separate Website)
Questions and Answers for Family Child Care Providers
By: Child Care Law Center
Banking Basics: You Can Bank On It
(Separate Website)
Banking On Your Investments
(Separate Website)
A pamphlet alerting consumers to the fact that investments are not federally insured - even if you buy them at your bank.
By: Consumer Action
Read this in:
Spanish / Español
Can The Client Security Fund Help You?
(Separate Website)
You may be eligible for reimbursement if your lawyer has stolen from you.
By: The State Bar of California
Cancellation of Private Mortgage Insurance: Federal Law May Save You Hundreds of Dollars Each Year
(Separate Website)
Consumer Alert
By: Federal Trade Commission
Check Cashing and Payday Lending
(Separate Website)
How to save money and protect your rights.
By: Katharine and George Alexander Community Law Center
CLUE and You: How Insurers Size You Up
(Separate Website)
This guide describes property loss databases, insurance scores, how insurers use these predictive tools, your consumer rights, and how you can get a copy of your CLUE report and scores. We also explain your new rights to free reports.
By: Privacy Rights Clearinghouse
Commonly Asked Questions About Service Animals in Places of Business
(Separate Website)
This resource outlines the steps businesses must take to allow service animals and their owners to use facilities that serve the public.
By: U.S. Department of Justice - Civil Rights Division
Complaint Resolution Program
(Separate Website)
The Program is responsible for resolving consumer complaints. Complaints are assigned to a representative, who will assist in resolving the complaint.
By: State of California Department of Consumer Affairs
Read this in:
Spanish / Español
Consumer Connection Magazines
(Separate Website)
Magazine from the California Department of Consumer Affairs that contain current and relevant information, including consumer protection and scams, for California consumers.
By: California Department of Consumer Affairs
Consumer Form Letters and Opt Out Information
(Separate Website)
Sample letters for debt collection, credit reports, and credit disputes.
By: Privacy Rights Clearinghouse
Consumer Help After a Disaster
(Separate Website)
The last thing a disaster victim needs is to be caught up in a consumer scam. But scam artists often move in after disasters, when victims are most vulnerable. Even people outside the disaster area can be victimized by charity scams.
By: California Department of Consumer Affairs
Contracts, Agreements and Documents
(Separate Website)
By: Legal Aid Foundation of Los Angeles
Create a Letter for a Credit Card Company or Bank to Report Identity Theft
(Separate Website)
This interview helps users to write one or more letters to banks or credit card companies to report identity theft.
By: LawHelp Interactive
Credit Card Protections in California: Your Rights and How to Defend Them
(Separate Website)
Credit vs. Debit: Which Should You Use?
(Separate Website)
By: National Consumer Law Center
FACTA, The Fair and Accurate Credit Transactions Act: Consumers Win Some, Lose Some
(Separate Website)
This guide is a summary and update of the new FACTA provisions.
By: Privacy Rights Clearinghouse
Fair Credit Billing
(Separate Website)
Have you ever been billed for merchandise you returned or never received? Has your credit card company ever charged you twice for the same item or failed to credit a payment to your account?Here is information about the dispute settlement procedures provided by the Fair Credit Billing Act (FCBA).
By: Federal Trade Commission
Read this in:
Spanish / Español
Fighting Back Against Identity Theft
(Separate Website)
Facts for Consumers
By: Federal Trade Commission
Read this in:
Spanish / Español
Financing Home Repairs
(Separate Website)
By: Legal Aid Foundation of Los Angeles
Fly-Rights: A Consumer Guide to Air Travel
(Separate Website)
This booklet is designed to explain your rights and responsibilities as an air traveler.
By: United States Department of Transportation -- Office of Aviation Enforcement and Proceedings
Read this in:
Spanish / Español
Fraud Alert: Fake "legal aid" wants your money Senior Legal Fact Sheet
By: California Senior Legal Hotline - Legal Services of Northern California
Frequently Asked Questions about Check Conversion
(Separate Website)
Includes: How can I prove that I made the payment? What happens if I disagree with the billing company, store or other business?
By: NACHA - The Electronic Payments Association
Read this in:
Spanish / Español
Frequently Asked Questions about Direct Deposit
(Separate Website)
Includes: What should I do if I have a problem with Direct Deposit? The amount of money I receive is confidential. With Direct Deposit, can I be sure my privacy is protected?
By: NACHA - The Electronic Payments Association
Read this in:
Spanish / Español
Frequently Asked Questions about Direct Payment
(Separate Website)
What if I have a problem? What if the wrong amount of money is taken from my account? What prevents a billing company from accessing my account whenever it wants to?
By: NACHA - The Electronic Payments Association
Read this in:
Spanish / Español
Frequently Asked Questions on Social Security Numbers and ID Theft
(Separate Website)
By: Consumers Union
Glossary of Legal Terms
(Separate Website)
A Glossary of terms from the California Courts Self-Help Center
By: Administrative Office of the Courts
Read this in:
Spanish / Español
Going to Court Without a Lawyer - Representing Yourself in Court
(Separate Website)
Whatever the reason, you have the right to represent yourself, to be your own lawyer in all cases in California. It is very important that you learn about what is at stake in your case.
By: Administrative Office of the Courts
Read this in:
Spanish / Español
Good Credit
(Separate Website)
Building and keeping good credit
By: Consumer Action
Help In Managing Your Financial Affairs Senior Legal Fact Sheet
By: California Senior Legal Hotline - Legal Services of Northern California
Home-Use Tests for HIV Can Be Inaccurate
(Separate Website)
Consumer Alert
By: Federal Trade Commission
How Can I Find And Hire The Right Lawyer?
(Separate Website)
How to Complain: Guidelines for Resolving Complaints
(Separate Website)
An illustrated booklet that gives helpful advice for resolving complaints.
By: Consumer Action
Read this in:
Spanish / Español
How to Correct a Credit Card Billing Error
(Separate Website)
Legal guide
By: California Department of Consumer Affairs
How to Deal with a Security Breach
(Separate Website)
Have you received a letter informing you that your personal information may have gotten into the wrong hands?
By: Privacy Rights Clearinghouse
How to Save Money and Avoid Theft: Cashing Checks and Opening Bank Accounts
(Separate Website)
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