Warning: Self-Help Resources are NOT legal advice and may not apply to your case. Please talk to a lawyer about the facts of your case.
There are 26 resources
2011 Consumer Action Handbook
(Separate Website)
Includes how to be a savvy consumer, how to file a complaint, and the consumer assistance directory.
By: United States General Services Administration
Cramming: Mystery Phone Charges
(Separate Website)
Facts for Consumers
By: Federal Trade Commission
Dealing With Utility Companies Regarding Disputed Bills and Utility Deposits
(Separate Website)
By: National Consumer Law Center
Getting the Best Value from Prepaid Phone Cards
(Separate Website)
How do prepaid phone cards work? Where can I buy a card? Common fees and charges. Avoiding fraud.
By: Consumer Action
Read this in:
Spanish / Español
Glossary of Legal Terms
(Separate Website)
A Glossary of terms from the California Courts Self-Help Center
By: Administrative Office of the Courts
Read this in:
Spanish / Español
Going to Court Without a Lawyer - Representing Yourself in Court
(Separate Website)
Whatever the reason, you have the right to represent yourself, to be your own lawyer in all cases in California. It is very important that you learn about what is at stake in your case.
By: Administrative Office of the Courts
Read this in:
Spanish / Español
How to Complain: Guidelines for Resolving Complaints
(Separate Website)
An illustrated booklet that gives helpful advice for resolving complaints.
By: Consumer Action
Read this in:
Spanish / Español
How to Put an End to Unwanted or Harassing Phone Calls
(Separate Website)
Phone Fraud
(Separate Website)
An illustrated fact sheet that describes what phone fraud is and how you can become a victim. Explains how to protect yourself and how to complain about phone fraud.
By: Consumer Action
Read this in:
Chinese / 中文
,
Spanish / Español
Public Law Library of Alameda County
(Separate Website)
Open to the public, the county law library provides legal information material and resources held in its collection for your research.
By: Council of California County Law Librarians
Save Energy Dollars But Don't Get Scammed Senior Legal Fact Sheet: Be Aware of Home Improvement Scams.
By: California Senior Legal Hotline - Legal Services of Northern California
Slammed! What to Do When Your Long Distance Service is Switched Without Your Permission
(Separate Website)
This brochure explains what to do if you are "slammed" -- if your long distance service is switched without your permission.
By: Consumer Action
Read this in:
Spanish / Español
,
Vietnamese / Tiếng Việt
Special Programs For Reduced Energy Rates
(Separate Website)
Senior Legal Fact Sheet
By: California Senior Legal Hotline - Legal Services of Northern California
Telemarketers: Do Not Call. A New Way to Limit Unwanted Sales Calls
(Separate Website)
Explains how easy it is to put your name on the registry, what you should expect when you register and how to deal with unwanted telemarketing calls.
By: Consumer Action
Read this in:
Chinese / 中文
,
Korean / 한국어
,
Spanish / Español
,
Vietnamese / Tiếng Việt
Telemarketing: How to Have a Quiet Evening at Home
(Separate Website)
This guide explains what laws protect you and what you can do to eliminate sales calls, with emphasis on the National Do Not Call Registry.
By: Privacy Rights Clearinghouse
Read this in:
Spanish / Español
Utility Allowance Pamphlet
(Separate Website)
Tenants living in federally subsidized housing may have trouble paying their rent and utilities if they are not receiving an adequate utility allowance. This pamphlet explains how to get information and help about utility allowances.
By: National Housing Law Project
Other Formats:
PDF File
What Can A Lawyer Referral Service Do For Me?
(Separate Website)
Wireless Communications: Voice and Data Privacy
(Separate Website)
This guide covers a few simple precautions that will enable you to detect and prevent fraud as well as to safeguard the privacy of your communications.
By: Privacy Rights Clearinghouse
Read this in:
Spanish / Español
Wiretapping/Eavesdropping on Telephone Conversations: Is There Cause for Concern?
(Separate Website)
By: Privacy Rights Clearinghouse
You Can Help Fight Phone Fraud
(Separate Website)
A guide to help consumers avoid and detect phone fraud, including slamming, cramming, toll fraud, calling card fraud, identity theft and wireless (cell) phone fraud.
By: Consumer Action
Read this in:
Spanish / Español
Your New Electric Choices
(Separate Website)
Shopping for electricity in California
By: Consumer Action
Read this in:
Spanish / Español
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